Conduct risk is a relatively new and unfamiliar concept. Although it has been discussed at international level for some years – notably by the G20’s Financial Stability Board – it’s a term that has really only entered common currency in the UK since the creation of the Financial Conduct Authority (FCA) in 2013.
Conduct risk is not something that can be identified by applying a simple boilerplate. Each financial services business will have its own culture, customer base, product portfolio and marketing strategy. As such, the risks will to some extent be bespoke to the business and they may also be deep-rooted.
This white paper looks at the implications of the new emphasis on conduct risk while taking a closer look at how technology can help.