Establishing and maintaining a single customer view

In the UK it is now mandatory for deposit takers (banks, building societies and other institutions) to be able to provide the authorities with a single customer view of all deposits held by the organisation for individual depositors. It is likely that other countries will follow through with similar regulations. This is particularly true within the EU, as this UK-based regulation is directly complementary to the EU Deposit Guarantee Schemes Directive. However, even if that is not the case we would argue that establishing and maintaining such a single customer view represents best practice. A single customer view should be adopted not merely for compliance reasons but because itshould provide significant business benefits. In this paper we will outline what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.